Answering Service for Doctors, Health Clinics & Medical Offices

Medical Office ProfessionalsIf you run a busy medical practice, your number one priority is making sure that patient needs come first. Even with a fully equipped and trained staff there to answer calls and greet patients as they enter the building, there are times when answering the phone can be challenging.

A rule of thumb for most medical offices is not to have a patient waiting on hold before speaking with a health care professional. Whether it’s after-hour phone calls or calls that come in while the office is on break for lunch, an answering service can help keep you in-the-know with your patients and prevent you from losing business.

Service Features & Benefits for Doctors and Clinics

When the patient or client calls your main office number and there is no answer or it is after-hours, they will speak with a live agent. The agent will take their information and generate a message. A trained answering service staff member will decide whether the call is a medical emergency and direct the caller to call 9-1-1 or they will forward the call directly via the method of your choice (text, email or fax).

Our US-based answering service has the ability to dispatch calls to multiple backup lines. This will assure that all calls get answered even if the office or answering service is being overwhelmed with several calls at once. Some patients can get lost in the shuffle of trying to get through to the receptionist or nurse in the office. An answering service will be another voice at the end of the line that is willing to take their information quickly. Even knowing that their message is being delivered to the office physician can be comforting to those wanting to know what the next step is in their medical care.  The dispatch center will relay messages based on your preferences.

Our dedicated staff offers the inbound services you need for all of your after-hours calls. Think of our agents as an after-hours answering service and a welcome addition to your medical office. Having our virtual phone answering system will take away the stress of having in-office voice mail and reduce the risk of not getting important messages quickly. We strive on professionalism and offer only the best, easy to understand agents to greet your callers on the other line.

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