Flat Answering Service FAQ

After I sign up – what happens next ?

Your information is sent to programming. Usually within a few hours – although it can talk up to 24 hours –  you will receive your “forwarding number” via text or email (depending on how you choose to receive communications from us)  Once you receive your forwarding number, your account is activated.

Now when you want the answering service to receive your calls, simply forward your calls to your forwarding number. (If you never want to answer yourself, simply give out your forwarding number to your clients and the operators will greet your callers 24/7)

Can I get a local number for my area code?

The answer is yes. The forwarding number you receive will be a US number with a random area code. A local number in your area code can be ordered at no extra cost. Please be aware, however, that a specific local number can take 4-10 days to be activated. If you wish, we can give you a toll free number in the interim, to hold you over.

What call detail report is available?
You will get immediate notification of your calls via email or text. You will also receive a daily recap via email of all the calls that came in for the day around 8 PM. If you wish, you can have a weekly recap instead of a daily recap.
Does Flat Answering Service Use Overseas Call Centers?

NO! We do not outsource to call centers overseas. People often believe that because our costs are so low, that perhaps our operators are based in India, China or the Philippines. NOT SO! All of your callers will be greeted by English-speaking U.S. citizens working in a United States call center. You save money because we are efficient, not because of outsourcing. Sticking with US-based services helps you avoid the communication barriers often present with telephone outsourcing.

How Many Monthly Calls Do I Get?

A decade’s worth of research into real calling data reveals that the majority of our customers don’t receive more than 100 calls per month through our live phone answering service.

For this reason, we’ve designed our basic package to offer 50 calls per month, and our higher-end package to offer 100 calls per month.

Call overage, above the basic plan of 50 or 100 calls,  is billed at $0.59 per call (not per minute).

Can I Have More Control Over the Script?

Operators will answer in the name of you or your company and collect Name, Phone Number and Nature of the Call, as a default. If you need more information collected  – simply email us a script with the additional information you want the operators to collect, and we will give you a price quote.

Can I Have Calls Patched Through?

Yes. If you need to have your some or all your calls transferred live we can set that up.

How Do I Set Up the Designated Text Messaging Destination?

We are able to send text messages to your mobile phone with a text messaging email address.  Each mobile service provider has different requirements, but most offer the text service as part of your monthly package.

This lets you receive your messages on your own terms, so you can determine how and when to handle them. When urgent matters arise, you can take care of them swiftly.

Can I Change my Email Address?

Absolutely. Send us an email at help@flatratephoneansweringservice.com with your forwarding number in the subject line. In the body of the email, tell us which email address you want your operator messages to be sent to. You will receive an email confirmation after it’s been accomplished.

How Can I Set Up Call Forwarding?

If you are forwarding from your office phone then follow the instructions provided by your local phone company or phone equipment.

Here are generic instructions for activating simple call forwarding

  1. Press *72.
  2. Enter the phone number where you want calls to be forwarded. (e.g. *72-908-123-4567).
  3. Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
  4. Press END.
  5. To Deactivate:
  6. Press *73.
  7. Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
  8. Press END.

If forwarding from your cell phone  – contact your mobile provider for instructions. You might also ask about a feature know as conditional call forwarding, which most carriers offer:

  • Call forward if busy – Forward incoming call to another number if you’re on call
  • Call forward if not answered – Forward the incoming call to another number if it is not answered for a predefined period of time
  • Call forward if not reachable – Forward incoming call to another number if the phone is off or without signal

If all else fails, contact us.

How Can I Cancel the Service?

If you decide to cancel and no longer wish to be billed please email  us so that we may cancel any future billings. You are not under any term contact beyond the current month.

We take pride in offering out clients flexible solutions.

If there was anything that we could have done to keep you as a customer, please let us know at help@flatratephoneansweringservice.com. We always listen!